[ rule ] The policy, in one line
A plan is prepaid for a fixed period and activates the moment your deposit confirms on chain. From that point the payment is final: we do not refund a plan you stopped using, a plan you changed your mind about, or the unused tail of a period you cancel early.
Nothing renews on its own. When a prepaid period reaches its date it simply ends — there is no card on file and no automatic charge, so the way you avoid paying for time you won't use is to not renew, not to buy and reverse.
[ why ] Why crypto sales are final
There is no card, no processor, and no chargeback rail behind a crypto payment. A refund is a fresh on-chain transaction we send by hand, and access to the product begins the instant the deposit lands — the thing you paid for is delivered immediately and in full.
We don't log your sessions either. Cold sessions auto-purge after 24 hours, so there is no usage meter to prorate against. A prepaid, immediate, non-metered product is priced to be bought whole, not returned in pieces.
[ before ] How to buy without risking a cent
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Start on the $20 Lite tier
Lite is a 2-day trial by design. Point the agent at real engagement work, see it run your scope end to end, and only then commit to a monthly plan. Twenty dollars is the most you ever have at stake while deciding.
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Buy one period at a time
Nothing auto-renews and nothing is locked in. Buy a month, and if it isn't for you, don't buy the next one — you're never carrying forward time you didn't choose to pay for.
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Pay the exact invoice amount
Each invoice quotes an exact figure and locks the rate when it's created. Underpaying holds the invoice pending until it's topped up; overpaying credits as bonus time. Check the address and amount against your wallet before you send — an on-chain send can't be pulled back.
[ exceptions ] The only money that moves back
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A refund the law requires
Where a mandatory consumer-protection right in your jurisdiction entitles you to a refund, you have it — nothing on this page overrides the law.
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Crypto you overpaid on an invoice
Send more than the invoice asked and the surplus is yours: we credit it as extra plan time by default, or return it on request. That's a correction, not a refund of the plan.
Anything else — buyer's remorse, a period you didn't get around to using, a plan you cancelled early — is not refunded.
[ quality ] If the agent ever lets you down
The whole point of TartarusAI is an agent that does the offensive-security work the big assistants refuse. If it ever refuses, hedges, or hands back neutered output on legitimate engagement work, that's a regression we want to know about — email [email protected] with the prompt and the response and we treat it as a bug on the model, not a support runaround.
That's a commitment to fix the product, not a money-back guarantee — plans stay prepaid and final. Actual refusal rate on offsec work sits well below 0.1%, and keeping it there is on us.
[ contact ] Questions about a payment
Billing questions, invoice mismatches, or an overpayment to reconcile go to [email protected]. Anything you want to ask before subscribing goes to [email protected].